Refund & Return Policy

Vignan Corp – GPS Hardware & Telematics Solutions

1. SaaS Platform Subscription Refunds

We offer a 7-day refund window for new customers on our SaaS telematics platform. If you're not satisfied with the service during your first 7 days, you may request a full refund — no questions asked.

• Refunds are only available for first-time users and exclude any one-time setup fees.
• No refunds are provided for monthly recurring subscriptions after the first 7 days.
• Annual plan refunds will be prorated based on usage, less any discounts received.

To request a SaaS refund, email support@vignancorp.com with your account details.

2. GPS Hardware Return Policy

We accept returns of hardware devices within 15 days of delivery, subject to the following conditions:

• The device must be unused, in its original packaging, and in resalable condition.
• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• A restocking fee of up to 10% may apply for opened or used items.

To initiate a return, please contact us at support@vignancorp.com with your order number and reason for return. We’ll issue a return authorization and instructions.

3. Damaged or Defective Items

If your hardware arrives damaged or is not functioning as intended, please notify us within 5 days of delivery. We’ll replace the item at no extra cost or offer a full refund upon return.

Proof of damage (photos) may be requested to process the replacement or refund quickly.

4. Non-Returnable Items

• Activated SIM cards or mobile data plans
• Devices damaged due to misuse or tampering
• Custom-labeled or branded hardware
• Services or software licenses purchased through third parties

5. How Refunds Are Processed

Refunds are processed to the original payment method within 7–10 business days after the return is received or refund is approved.

We will notify you once your refund has been processed.

6. Need Help?